Also see "How to Put Your Newsletters to Work" in PDF format.

Q. How to submit your photo & logo?

The typesetting department will need if the picture is scanned a 200 dpi, in Color or Black & White , saved as a JPG or TIF file. If you dont have your picture scanned you can send it by mail and we will scan it for you.

Click Here to see some samples of photographs that show some of the problems that can exist.

Q. Will my picture and logo from my website work?

		This is the photo from our website. (www.touchpointcom.com) It is 1 1/4 x 1 3/4 inches. If you “Right-Click" your mouse on the picture, and select “Print Picture” it will print the picture out at its original size. Your picture needs to be AT LEAST this size. Picture should be well lit with light colored backgrounds. (The lighter the picture is, the better it will print.)
		For your newsletter we will need to use your picture at about 1 3/4 x 2 1/2 inches, and will convert it to black & white. The picture above will work for our printing needs. Anything smaller will look blurry.
		The same applies to your Company Logo. The small logo on the left is from the bottom of the homepage of our website. If we try to enlarge it to to 1 3/4” wide, it becomes blurry. Please try to provide your logo as 200 dpi, in Color or B&W, saved as a JPG or TIF file file.

Q. How to initiate an order?

To initiate an order, you may fax in the "Getting Started" forms with your payment. You may contact us to receive these forms or download them from this website under "Pricing".  Our toll free fax number is (888)356-5566. We will need Page 1 (Order Form) and Page 2 (Subscription Agreement) and Page 3 (Contact Information form) of our "Getting Started" forms with a Faxed Check or Credit Card Number and the Expiration Date for the Start-up fees. Start up fees consist of the Set-up Fee, Deposit and First Issue's charges (please enlarge the check on your copy machine before faxing). We take Visa, MasterCard, or Discovery, (sorry, we do not take American Express.) Please fill out the Credit Card Authorization on Page 1. We will charge your card for the Start-up Fees, which consists of the Set-up fee, and the first Issue charges.

Please supply us with Page 4 (Newsletter Personalization Form)along with a business card, letterhead (so we can scan your logo or email us a logo) a photo, if you want one on your newsletters (recommended for best results, and any textual information. Text can be faxed. Photos, graphics and logos must be sent in the mail or emailed as an attachment. We cannot reproduce these items if they are faxed. If you have a website please give us the address as it is often possible for us to use a lot of the textual information right from the website. The logos and photos so not have a high enough resolution to use them from your website.

If you have company brochures or other printed advertising information that you want us to reproduce on your newsletter, send or fax them to us also.

Q. Can I write my own article?

Most of our newsletters have space for you to write your own article (or just to put advertising in), which we will typeset and print in your newsletter for free. The change deadlines and change policies apply to your articles and articles should be no longer than 150 words. It may be possible to put as many as 200 words into the space where your article goes, but the type may be so small that the reader may be discouraged from reading your article.

If you do not instigate a change to your following newsletters the same article will be printed exactly as they were printed previously. You may just put advertising in the space the article would have gone in and let it run the same in each issue if you get tired of writing articles.

All of our newsletters have space for your articles as follows; the HLN (The Wonder Funder) and RLL (For Their Eyes Only) on the right hand front page column or on the bottom mailing area if you do not use that area as an addressing area; the MLN (The Pipeline) on the back upper page or the lower area of the back page if you do not use that space as an addressing area; the TGE (The Gold Edition) and the TGE-RE (The Gold Edition Real Estate) of the back in the gold screened rectangle or above on back in the mailing page area you do not use that space as an addressing area; the LMU (The Mortgage Update) and the LMU-RE (The Realtors Update) of the inside panel or on the back in the mailing page area you do not use that space as an addressing area; the TMR (The Mortgage Report) has the least amount of space for an article and in order to have your own article in this newsletter, you will need to sacrifice the address area on the bottom of this newsletter.

Q. How to proof your newsletter layout?

Proofs of your newsletters are not sent each month unless you have given us a change or you are a new subscriber and we are working on your new layout. If we do not get a change from you, your newsletters will be printed exactly as they were on the previous issue (except for our new articles, of course).

We get a high volume of new subscribers and changes each month and we take most of the month doing this typesetting and page layout work.

When we do a preliminary design for new subscribers or are working on your changes as an existing subscriber, you will get a proof sheet with a cover letter from us by fax sometime during the month. Please read the instructions on the Fax Proof Cover Sheet. Click here to see the Cover Sheet that we will faxed you

Q. The Start-up fees.

There is a one-time non-refundable set-up fee, which is normally $75, or less if we are running a promotion. We require the first issue charges. The deadline to discontinue your newsletter is THE FIRST DAY OF THE MONTH FOR THE FOLLOWING MONTH'S NEWSLETTER ISSUE. We give a three-day grace period. Notices to discontinue must be in writing BY FAX, MAIL OR EMAIL.

Q. Printing Schedule.

Depending on where you live in the country, you should receive your newsletters by the 20th of the issue month. If you do not have them by then, email us at touchpoint@touchpointcom.com and we will return your email with a link to FedEx Ground and a tracking number so you can know where your shipment is or we will search FedEx and get back to you. If there is any problem with your shipment, we will call you. When you email us, be sure and put your full name in the email and your account number if you know it.

We print newsletters monthly, but you may take them Monthly or Bimonthly (every other month).

Click here to see the printing and shipping schedule. You may open this file and print it out. If you do not have Acrobat Reader click here to download this free program.

Q. How to make changes on your newsletter?

Photos, logos and graphics may be sent in any format (except Macintosh programs, we are PC based.)

These items may be any size, black and white or color. They are printed on the newsletter in black ink. You may mail us a photo and we scan it.

Please remember to write your name on the back of your photo (lightly). If you want your photo returned, contact us after you receive your first issue and we will mail it back to you.

Photos and graphics may be emailed as attachments or mailed, but please do not fax photos or graphics as they will not reproduce.

You may attach any text file such as Word, Word Perfect, Publisher, PageMaker, etc. to your email at touchpoint@touchpointcom.com or just fax a textual change to us at (888) 356-5566.

Putting Your Own Article in Your Newsletter on an On Going Basis or Just Occasionally

Most of our newsletters have space for you to write your own article (or just to put advertising in), which we will typeset and print in your newsletter for free. The change deadlines and change policies apply to your articles and articles should be no longer than 150 words. It may be possible to put as many as 200 words into the space where your article goes, but the type may be so small that the reader may be discouraged from reading your article.

If you do not instigate a change to your following newsletters the same article will be printed exactly as they were printed previously. You may just put advertising in the space the article would have gone in and let it run the same in each issue if you get tired of writing articles.

All of our newsletters have space for your articles as follows; the HLN (The Wonder Funder) and RLL (For Their Eyes Only) on the right hand front page column or on the bottom mailing area if you do not use that area as an addressing area; the MLN (The Pipeline) on the back upper page or the lower area of the back page if you do not use that space as an addressing area; the TGE (The Gold Edition) and the TGE-RE (The Gold Edition Real Estate) of the back in the gold screened rectangle or above on back in the mailing page area you do not use that space as an addressing area; the LMU (The Mortgage Update) and the LMU-RE (The Realtors Update) of the inside panel or on the back in the mailing page area you do not use that space as an addressing area; the TMR (The Mortgage Report) has the least amount of space for an article and in order to have your own article in this newsletter, you will need to sacrifice the address area on the bottom of this newsletter.

Proof Reading Your Newsletter Changes or New Layout

Proofs of your newsletters are not sent each month unless you have given us a change or you are a new subscriber and we are working on your new layout. If we do not get a change from you, your newsletters will be printed exactly as they were on the previous issue (except for our new articles, of course).

We get a high volume of new subscribers and changes each month and we take most of the month doing this typesetting and page layout work.

When we do a preliminary design for new subscribers or are working on your changes as an existing subscriber, you will get a proof sheet with a cover letter from us by fax sometime during the month. Please read the instructions on the Fax Proof Cover Sheet. Click here to see the Cover Sheet that you will be faxed.

Q. Newsletters change deadlines.

The deadline to make all changes for existing subscribers is: THE FIRST DAY OF THE MONTH FOR THE ISSUE YOU WILL RECEIVE IN THE FOLLOWING MONTH! We give a three-day grace period.

Proofs of your newsletters are not sent each month unless you have given us a change or you are a new subscriber and we are working on your new layout. If we do not get a change from you, your newsletters will be printed exactly as they were on the previous issue (except for our new articles, of course).

This deadline pertains to changes as follows: textual, photo, graphic, content in your newsletter, increases, decreases, going on hold, canceling or changing account change information such as a new shipping addresses, etc.

If you do not instigate a change to your newsletters they will be printed exactly as they were printed previously. In other words, if you make a change for a holiday, for instance, Merry Christmas will not automatically be removed from your newsletter in January or February unless you specifically put in a change for us to remove it.

We do not charge you for making changes. If we had to review all newsletters prior to printing to try to second-guess what our subscribers may or may not want to change on their newsletters, we could not do changes for free. It is up to you to initiate all changes.

All changes MUST BE IN WRITING. They may be faxed toll free to (888) 356-5566, emailed to touchpoint@touchpointcom.com or mailed to 2657 Windmill Parkway, Suite 422, Henderson, NV 89074.  You may attach a file for us in almost any format however; we are PC based and not Macintosh.

Change Deadline Email Reminder

On approximately the 25th of each month we email reminders of the deadline to you if you will provide us with your email address.

DISCLAIMER: Even though we email you a reminder, you are still responsible for the deadline, even if you did not receive the email reminder. There are many reasons that you may not receive our email reminder that are out of our control.

After the email leaves our office, we have no control over your email provider, the phone lines or your computer. It is wise to put the deadline date on your calendar anyway.

The deadline to make all changes for existing subscribers is: THE FIRST DAY OF THE MONTH FOR THE ISSUE YOU WILL RECEIVE IN THE FOLLOWING MONTH! We give a three-day grace period.

If You Miss The Change Deadline
If the train has left the station and you are standing there with your ticket and bags in hand, the train cannot turn around and get you. You still have to pay for your ticket. There is a point of no return.

To leave the analogy, at some point in time we have to order the paper and print the non-personalized side on your newsletter first and then we print the personalized side. Once we have ordered the paper and print the non-personalized side (on the 4th of each month) you cannot decide not to be printed because you forgot the deadline. We are still obligated to pay the printer for these newsletters and as a result you are still obligated to pay us for your newsletters even though they will be printed without the changes you wanted to make.

The deadline to make all changes for existing subscribers is: THE FIRST DAY OF THE MONTH FOR THE ISSUE YOU WILL RECEIVE IN THE FOLLOWING MONTH. We give a three-day grace period.

However, if we have not yet printed your personalized side, we may, at our discretion, make the change for you. To make a change after the printing instructions have gone to the print shop involves about one half of an hour or so of additional work to retrieve your information from the print shop (10 miles from our office) and bring it back to our office to change it. You may be subject to a $20 charge for this change which we will not bill on your regular invoice, you must let us charge your credit card before we make the change or fax us a check from which we can make a bank draft.

Q. How to make decreases or increases in the size of your shipment?

If you are still in the initial six issue contract period, you cannot decrease the size of your order until after the six issue contract has been fulfilled. After you have received six issues, you may decrease to our minimum of 100 newsletters per issue.  You may increase to any quantity at any time, keeping in mind the deadline of the first day of the month for the issue that will be delivered in the following month. Please refer to our price list for the cost of the quantity of newsletters you want to decrease or increase to.

If you wish to increase or decrease the size of your shipments, please email your request with your name and company name to touchpoint@touchpointcom.com or you may fax the request to (888) 356-5566. You must make the request by the deadline for it to be effective with the next issue. The deadline to make all changes for existing subscribers is: THE FIRST DAY OF THE MONTH FOR THE ISSUE YOU WILL RECEIVE IN THE FOLLOWING MONTH.  We give a three-day grace period.

Q. How to put a temporary hold on your newsletters shipment?

If you get behind on delivering your newsletters or are going on vacations, or for any other reason, you may put your newsletter delivery on hold for up to two issues while you are in the six issue contract period and up to six months after you have fulfilled the six issue agreement. We will fax you reminders each month to ask you if you are ready to go off of hold. If you have been on hold for over six issues, we may arbitrarily choose to cancel your account rather then continue to send you reminders.

If you go on hold rather then cancel, you will not have to pay another set-up fee or deposit when you restart your newsletter deliveries.  Whereas, if you cancel, you will be required to pay the set-up fee and deposit again.  Request to go on hold must be in writing by the deadline.  The deadline to make all changes for existing subscribers is:THE FIRST DAY OF THE MONTH FOR THE ISSUE YOU WILL RECEIVE IN THE FOLLOWING MONTH.  We give a three-day grace period.

If you wish to go on hold, please email your request with your name and company name to touchpoint@touchpointcom.com or you may fax the request to (888) 356-5566.

Q. How to discontinue your newsletter subscription?

If you wish to discontinue your newsletter account you may do so after you have fulfilled your six-issue agreement by notifying us in writing by fax (888) 356-5566, email touchpoint@touchpointcom.com or mail, 2657 Windmill Parkway, Suite 422, Henderson, NV 89074, by the deadline. The deadline to discontinue your newsletter is: THE FIRST DAY OF THE MONTH FOR THE ISSUE YOU WILL RECEIVE IN THE FOLLOWING MONTH.  We give a three-day grace period.

Q. How to trace a newsletter subscription?

If you do not get your newsletters by the 25th of the month, please email us with a request to track your shipment with Fedex Ground. You may email your request to track your package here: touchpoint@touchpointcom.com.  We will call you or return your email with a link to track your package and we will write any other applicable information.

Q. Credit card billing policy.

We send out monthly invoices a few days after each shipment has left our print shop. It is hoped that the newsletter shipment will arrive before you get your invoice. If your invoice arrives first, be assured that your newsletters have been shipped and are in route. The newsletters are shipped near the middle of each month.

If you are on automatic credit card billing, we charge your card on approximately the 15th of the month for the following month's newsletter charges. If you prefer to pay by credit card but not be billed in advance you may go on regular, non-credit card billing and then call us to charge your card when you get your invoice. You may also fax us a check for your payment at (888) 356-5566 and we can make a bank draft from your fax. If you do this, do not send us the original check unless we accidentally deposit it twice, but do record the check into your checkbook.

Our invoices are due payable on receipt and are considered past due when the following issues invoices are mailed. Any account over 60 days past due is considered seriously past due and is subject to collections by automatic credit card debit or a bank draft against your checking account. If we are unable to collect, then your account will be forwarded to our collection agency. If the collection agency does not collect within 60 days of the delinquent account being sent to them, they will report the delinquency to the three main credit-reporting agencies.

Q. If you have an error on your newsletter or if there is a problem with your shipment.

Please open your newsletter shipment as soon as you get them and inspect them. If you encounter a problem with the printing on your newsletter or a problem with your shipment, please email us at touchpoint@touchpointcom.com or fax us a note about the problem and also fax the newsletter (if applicable) so we can see the problem. Our fax number is (888) 356-5566. If the error is caused by us, we will either reprint or credit your account. We may be able to get you a reprint immediately. If you wait until we are printing the following months newsletter issue, we may offer you a credit on your account but we cannot go back and reprint a previous issue once we have started printing the next issue.

If the error is in your personalized section and you have approved the proof that we sent you, you will be responsible for the cost of that issue or any charges incurred by reprinting. In any event, we will handle the problem promptly and hopefully to your satisfaction.